Refunds + Returns

Last updated: 1 Sep 2024

Digital Subscriptions

• As digital content is immediately accessible upon purchase, we do not offer refunds for digital subscriptions or individual digital issue purchases.
• If you experience technical issues preventing access to digital content, please contact our customer service team within 14 days of purchase for assistance.

Print and Digital Bundle Subscriptions

• You may cancel your digital + print subscription within 14 days of purchase for a full refund of undelivered issues.
• We do not issue refunds for magazines already delivered.
• The digital portion is non-refundable once access has been granted.

Cancellation Process

• To cancel your subscription, please contact us at editor@supernalmagazineaustralia.com.au. Provide your subscription details and reason for cancellation.

Refund Processing

• Approved refunds will be processed to the original payment method within 15 business days.
• Refunds will only be issued to the original purchaser of the subscription.

Automatic Renewals

• We assume auto-renewal by default. If you wish, you may cancel at any time to prevent future charges.
• Cancellation must be done at least 30 days before the next billing cycle to avoid charges.

Exchanges

• We do not offer exchanges between different magazine titles or subscription types.

Special Offers and Free Gifts

• If a subscription was purchased as part of a special offer or included a free gift, the value of the offer or gift may be deducted from any refund amount.

International Orders

• Due to shipping complexities, refunds for international print subscriptions may be limited. Please contact us for specific policies.

Technical Issues

• If you experience persistent technical issues with digital access, please contact our support team for assistance before requesting a refund.

We reserve the right to modify this policy at any time. For any questions or concerns regarding our refund policy, please contact us at editor@supernalmagazineaustralia.com.au